Got questions? We've got answers!
Product related FAQs:
What type of products do you sell?
h·om features a variety of wellbeing related products designed to enhance the lives of black folks. At the moment, we offer candles and incense, artwork and home decor, journals, herbal teas and divination tools.
Be sure to subscribe to our email list to be the first to know about our new product offerings.
Where are your products sourced from?
We work with several black-owned small business owners, all of whom create or source their products individually.
Order & shipping FAQs:
How long does shipping take?
The shipping times for your order will vary depending on the vendor you've ordered from and the amount of items included in your order.
Please keep in mind that if you place an order for multiple items from different vendors, your items will arrive in separate packages with different shipping times.
Do you offer international shipping?
At the moment, we do not offer international shipping.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. Please allow up to 24 hours for your tracking link to become active.
What if my order arrives damaged or incomplete?
In the rare instance that your order arrives damaged or incomplete, please contact us immediately at shophom.biz@gmail.com.
Please follow these steps:
- Title the subject line, "Damaged Item Order #_________"
- In the body of the email, please include the order number, your first and last name, and the name of the product.
- Please attach photos of the damaged item.
Please allow 24-48 hours for our team to get back to you with a solution.
Payment & billing FAQs:
What payment methods do you accept?
We currently accept all major credit cards, along with Apple Pay and Shop Pay.
How do I cancel an order?
In the event you'd like to cancel your order, please contact us as soon after placing the order as possible. Unfortunately, once your order has been processed, we are unable to proceed with canceling it.
Returns & Refunds FAQs:
How do I initiate a return or refund?
For all return and refund inquiries, please refer to our Refunds & Returns page.
General Customer Service FAQs:
How can I contact customer support?
If you'd like to get in touch with us, please send us an email at shophom.biz@gmail.com. Please allow up to 48 hours for our team to respond to your message.
Do you have a physical store location?
Currently, h·om operates as an e-commerce platform, although we intend to introduce pop-up shops in the near future. Be sure to sign up for email notifications to stay updated on our future events and offerings.
How can I become a dropshipping partner with h·om?
We're thrilled to hear that you're interested in partnering with us! Please fill out this h·om Vendor Application and our team will follow up with you soon.